Shipping Policy

Last updated: August 11, 2026

Thank you for shopping with Winkly. We aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders.

Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout, where tracking is available.

Delivery Time

Estimated delivery time may vary depending on your location and the shipping service used.

Generally, orders within India may take approximately 3–7 business days after dispatch.

Remote locations, difficult-to-reach areas, holidays, weather conditions, or carrier-related delays may require additional delivery time.

Please note that delivery estimates are not guaranteed delivery dates.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Winkly may offer free shipping promotions or other shipping-related offers. Any applicable offer will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

Incorrect Shipping Information

Please make sure your name, phone number, and shipping address are correct before placing your order.

Winkly is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@winkly.com.

We will try to assist you, but we cannot guarantee that the address can be changed once the order has been processed or dispatched.

Delayed or Lost Orders

While we work with reliable delivery partners, occasional delays may occur due to circumstances outside our control, including:

• Weather conditions
• Public holidays
• High order volumes
• Transportation issues
• Natural events
• Incorrect address information
• Local delivery restrictions
• Carrier-related delays

If your order appears to be significantly delayed or you believe it may be lost, please contact us at support@winkly.com with your order number so we can assist you.

Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts depending on the location and carrier.

If an order cannot be delivered because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the package, additional shipping or re-delivery charges may apply where applicable.

Damaged Packages

Please inspect your package when you receive it.

If your package appears damaged or the product inside is damaged, please contact us at support@winkly.com as soon as possible with your order number and clear photos/videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Winkly
2, Anna Nagar Main Road, Anna Nagar,
Chennai, Tamil Nadu – 600040, India

Email: support@winkly.com