Privacy Policy

Last updated: August 11, 2026

This Privacy Policy describes how Winkly (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you visit our website or place an order, we may collect certain information necessary to provide our services and process your purchase.

This information may include:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction information
• Order details and purchase history
• Information you provide when contacting our customer support team

We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and how you interact with our website.

How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Process payments
• Send order confirmations and updates
• Provide customer support
• Handle returns, refunds, and exchanges
• Improve our website, products, and services
• Personalize your shopping experience
• Send promotional communications when you have opted to receive them
• Prevent fraud, unauthorized transactions, and other security issues
• Comply with applicable legal and regulatory requirements

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers when necessary to operate our business and provide services to you.

These may include:

• Payment processing providers
• Shipping and delivery partners
• Website and hosting service providers
• Analytics and advertising service providers
• Customer support and communication platforms

We only share information when reasonably necessary for these services or when required by law.

We do not sell your personal information to third parties.

Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not directly store your complete credit or debit card details on our servers. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and provide relevant advertising.

Cookies may help us:

• Keep items in your shopping cart
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Measure advertising performance

You can choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about products, offers, promotions, and updates from Winkly.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at support@winkly.com.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, fulfill our business purposes, resolve disputes, maintain transaction records, and comply with applicable legal requirements.

Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent for certain uses of your information
• Opt out of marketing communications

To make a privacy-related request, contact us at support@winkly.com.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of these third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable legal requirements.

Any updates will be posted on this page with the revised “Last updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Winkly
2, Anna Nagar Main Road, Anna Nagar,
Chennai, Tamil Nadu – 600040, India

Email: support@winkly.com