Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@winkly.com. Please note that returns will need to be sent to the return address provided by our customer support team.

If your return is accepted, we’ll provide you with the necessary return instructions and let you know how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@winkly.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For faster assistance, please provide your order number and clear photos/videos of the issue when contacting our support team.

Exceptions / Non-Returnable Items

Due to hygiene and safety reasons, certain products may not be eligible for return once they have been worn, used, washed, or removed from their original packaging.

We also cannot accept returns for items that have been damaged due to improper use, washing, alteration, or general wear and tear.

Please get in touch with us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on gift cards or items specifically marked as non-returnable.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team at support@winkly.com before sending the item back.

The item must meet our return eligibility requirements. Depending on availability, we will guide you through the exchange process.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable consumer protection laws.

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved or not.

If approved, your refund will be processed to your original payment method. Please allow some time for your bank or payment provider to process and reflect the refund in your account.

If you have not received your approved refund within the expected processing period, please contact us at support@winkly.com.

Contact Us

Winkly
2, Anna Nagar Main Road, Anna Nagar,
Chennai, Tamil Nadu – 600040, India

Email: support@winkly.com